Privacy Policy

Who Controls Your Data

This website is operated by:

We refer to ourselves below as “Parastoo Legal Group”, “the firm”, or “we”. This policy explains what we collect, why, how long we keep it and what you can require of us.

Which Data Protection Rules Apply

This website is operated from the United Arab Emirates and we act for clients across several jurisdictions. Where our processing of your personal data falls within the scope of the European Union's General Data Protection Regulation, we comply with it, including in respect of the rights set out below.

If you are located in the European Union and wish to raise a data protection matter, write to info@parastoolegalgroup.com and we will respond within the applicable time limits.

What We Collect, and When

Immigration work is document-heavy, and it is only fair that you know in advance what will be asked of you. We collect personal data at two distinct stages.

Stage one — when you contact us. Through the enquiry form or by email, telephone or WhatsApp, we collect your name, email address, telephone number, nationality or country of residence, the service you are interested in, your stated objective, and whatever you choose to tell us in your message. Nothing more is required to hold a first consultation.

Stage two — if you instruct us. Preparing a residency or corporate file requires documentation set by the Spanish authorities and by the consulate handling your case. Depending on the route, that typically includes: passports and national identity documents; birth, marriage and family status certificates; criminal record certificates from the countries where you have lived; proof of address; medical certificates; private health insurance policies; evidence of financial means such as bank statements, tax filings, pension or rental income records and company accounts; employment or client contracts and proof of remote working arrangements; academic and professional qualifications; property deeds; and, where the file requires it, documentation evidencing the origin of funds.

Where your matter includes family members, the same categories apply to them. We collect only what the relevant authority requires for the route you are pursuing.

Technical data. Our website stores a small amount of information in your browser's local storage so it can remember which page you were viewing, and our server records the IP address from which an enquiry is submitted in order to prevent abuse of the form. We do not use advertising or profiling cookies and we do not track you across other websites.

Information About Other People

If you give us personal data about someone else — a spouse, a child, a business partner, a referee — you are responsible for ensuring they know that you have done so and that their data will be handled as described in this policy. Where we can, we will address them directly.

Why We Process It, and on What Basis

To answer your enquiry and hold the consultation you request. Because you have asked us to, and because we have a legitimate interest in responding to people who contact us.

To prepare, submit and follow your file. To perform our agreement with you, and because the authorities require the documentation in order to decide.

To meet identification, verification and record-keeping obligations where they apply to us or to the banks, notaries and registries involved in your matter.

We do not use your details for marketing unless you have asked us to, and we never sell personal data.

Sensitive Information

Immigration files can contain data about health, family circumstances, criminal records and, in some cases, matters bearing on political or religious circumstances. Where you provide such information we use it solely to advise you and to prepare your file, on the basis of your explicit consent or because it is necessary to establish, exercise or defend a claim.

Please do not send sensitive documentation through the website enquiry form. Once we are in contact we will tell you how to transmit it securely.

Confidentiality

Everything you tell us is treated as confidential. That includes your identity, your nationality, your family situation, your assets and income, the reason for your move, and the fact that you have instructed us at all. Everyone working on your matter is bound by confidentiality obligations, and access to a file is limited to those working on it.

Who We Share It With

Only where it is necessary for your matter: Spanish public authorities, consulates and registries; sworn translators, notaries and other external professionals engaged for your file; banks and financial institutions where the matter requires it; and our technology providers, who act on our instructions under written agreements.

We do not share personal data for advertising purposes and we do not sell it under any circumstances.

International Transfers

We act for clients across the Middle East and file with authorities in Spain. Providing our services therefore involves moving personal data between countries — typically between your country of residence, the United Arab Emirates and Spain.

Where such transfers take place we rely on their being necessary for the performance of our agreement with you, or for the conclusion or performance of an agreement concluded in your interest, or on another basis permitted by applicable data protection law.

Security

We apply technical and organisational measures appropriate to the risk, including transmission of this website over an encrypted connection, restriction of access to files to those working on them, and confidentiality obligations binding on everyone in the firm. Enquiries submitted through the website are stored on the server in a location that is not publicly accessible.

No system is immune to every risk. If a breach were to affect your rights, we would notify you and the relevant authority as required.

How Long We Keep It

Enquiries that do not lead to an engagement are kept for a limited period and then deleted.

Client files are kept for the duration of the matter and thereafter for as long as we are required to retain them in order to meet our record-keeping obligations and to respond to any question arising from the work. We review retained records periodically and delete what is no longer needed.

Your Rights

You may ask for a copy of the personal data we hold about you, and ask us to correct it or delete it. You may ask us to restrict how we use it, or object to our using it. You may ask us to transfer it to another provider. Where we rely on your consent, you may withdraw it at any time, which does not affect anything done beforehand.

Write to info@parastoolegalgroup.com. We may need to confirm your identity before acting on a request.

Some rights have limits. We may be unable to delete documentation that has already been submitted to an authority, or that we are required to retain. Where that is the case we will tell you why.

If you are in the European Union and consider that we have not handled your data properly, you may complain to the supervisory authority of your country of residence. In Spain that is the Agencia Española de Protección de Datos (www.aepd.es).

Children

We do not knowingly collect data directly from minors through this website. Where a family application includes children, their documentation is provided by the parent or guardian instructing us.

Changes

We may update this policy. The date of the most recent version appears at the top of this page.